FAQ
SHIPPING AND DELIVERY
Where Can I Receive My Order?
We provide shipping to the United States.
How Can I Track My Order?
Once your order is dispatched, we’ll send a Shipping Confirmation email containing your tracking number. Click the included link or manually enter the tracking number on the carrier's website for real-time updates on your shipment.
Click here to track your order now
How Fast Can I Expect My Order?
Our processing time is between 2-3 days, and delivery usually takes between 4-7 days depending on your location. Most of our orders are shipping from Oregon. If you're local, your order could be with you in a mere few days!
PAYMENT AND BILLING
Will I Be Charged State Sales Tax?
Good news! All our orders are exempt from sales tax, except for those being shipped to Oregon. If applicable, tax will be automatically computed during the checkout process.
What Payment Methods do you Accept?
To make your purchase as easy as possible we accept all major credit and debit cards as well as Google Pay, Apple Pay, Meta Pay, Amazon Pay and Shop Pay.
Do you accept returns?
ADDITIONAL INFORMATION
Can I Modify My Order Once It's Placed?
We understand that changes may be needed after placing an order. Please contact our customer service team as soon as possible with your modification requests. Note that once an order has been processed for shipping, modifications may not be possible.
How Do I Ensure The Right Size Before Ordering?
We aim to provide detailed product information and specifications on our site. If you need additional assistance or advice, please don’t hesitate to contact our expert team for recommendations before placing your order.
Is International Shipping Available?
No, unfortunately our products are only available to US customers. If you live outside of the US please feel free to reach out and we can refer you to a authorised retailor in your area.
What If My Order Arrives Damaged?
We are committed to ensuring your order arrives in perfect condition. If you encounter any issues with the condition of your delivery, please contact us immediately with photos of the damage so that we can assess the situation and assist you accordingly. Read our Returns & Refunds Policy for more information.
